Shooting Star Cleaning
Our policies help us provide every customer with reliable, respectful, and high-quality cleaning services. Please review them before scheduling an appointment.
A nonrefundable deposit is required to reserve your appointment. The deposit amount will be provided before booking and applied toward your final service balance.
Appointments are not confirmed until the deposit has been received. The remaining balance is due on the day services are completed.
We require at least 24 hours' notice to cancel or reschedule an appointment. Requests made with less than 24 hours' notice will result in the loss of the deposit, and a new deposit will be required to schedule another appointment.
Clients who repeatedly cancel or do not provide access may be required to pay the full estimated service amount before booking again. Exceptions for emergencies or severe weather may be considered at the discretion of Shooting Star Cleaning.
All advertised prices are starting prices. Final pricing may vary based on square footage, the number of bedrooms and bathrooms, property condition, buildup, pet hair, dust or debris, accessibility, requested services, and the time required.
Clients must provide accurate information when requesting a quote. If the property differs significantly from what was described, we may adjust the price or scope before beginning. Additional services requested during the appointment will be added when time and scheduling allow.
Payment is due immediately after services are completed unless another arrangement has been approved in writing.
We make every effort to arrive at the scheduled time, but traffic, weather, or earlier appointments may affect arrival. We will contact you if we expect a significant delay.
Clients must provide safe and timely access to the property. If we cannot enter within 15 minutes of arrival, the appointment may be treated as a late cancellation and the deposit will remain nonrefundable.
Please remove excessive clutter, clothing, toys, dishes, and personal belongings from the areas being serviced. Heavily cluttered or inaccessible areas may be skipped.
Organizing, dishes, and laundry are not included unless requested and approved in advance. Please identify priority areas or special instructions before cleaning begins.
Pets must be secured if they may interfere with the cleaning or behave aggressively. Clients are responsible for supervising children and other occupants and keeping them away from wet floors, equipment, and active work areas.
Running water, electricity, lighting, and reasonable heating or ventilation must be available. We may be unable to complete service when essential utilities are unavailable or conditions are unsafe.
For safety, we do not:
Permanent stains, discoloration, damage, rust, mold, worn surfaces, and deeply embedded residue may not be completely removable through cleaning.
Post-construction prices are based on the space's size and condition, the amount of fine dust and residue, accessibility, and the agreed scope of work.
Large construction materials, hazardous substances, or excessive paint, adhesive, grout, caulk, and similar residue may require an additional charge or specialized service. Contractors should finish their work before the final cleaning. Dust created by contractors returning afterward is not covered by our satisfaction policy.
Please secure cash, jewelry, important documents, medication, collectibles, and other valuable or sentimental belongings. Fragile or irreplaceable items should be identified and safely stored.
If accidental damage occurs, Shooting Star Cleaning must be notified within 24 hours. We are not responsible for ordinary wear, improper installation, loose fixtures, defective materials, preexisting damage, or items that were not properly secured.
If an area included in the agreed service was missed, contact us within 24 hours and provide photos when possible. We will review the concern and, when appropriate, return to correct the missed area.
Refunds are not provided when we have been denied the opportunity to address a valid concern. This policy does not cover newly created messes, contractor activity, settling construction dust, permanent stains, or services outside the original agreement.
Photo or video recording may take place in the areas being cleaned for service documentation, quality assurance, safety, training, or promotional purposes. Customers will be notified before recording begins. Hidden recording will not be used, and audio will not be recorded without explicit permission.
Please secure sensitive documents, personal information, and private belongings before service. If a person appears in a recording, they may request that their face be blurred before the content is shared or published.
Customers may request no recording before service begins. Choosing not to be recorded will not affect the cleaning service they receive.
Shooting Star Cleaning reserves the right to refuse, discontinue, or leave a service location when conditions are unsafe, unsanitary, threatening, or significantly different from what was disclosed.
Service may be refused or stopped because of aggressive pets, harassment, threats, inappropriate behavior, weapons, illegal activity, hazardous materials, severe mold or pest infestations, human or animal waste requiring specialized remediation, unavailable utilities, structural hazards, unstable surfaces, excessive clutter, or any condition that places our team's health or safety at risk.
If service is stopped because of undisclosed or unsafe conditions, the deposit will remain nonrefundable and charges may apply for work already completed.
We expect clients and anyone present at the property to treat our team respectfully. Discrimination, harassment, intimidation, threatening behavior, or inappropriate comments will not be tolerated and may result in immediate termination of service.
By paying the booking deposit or allowing services to begin, the client confirms that they have reviewed and accepted these policies. Policies and prices may be updated as the business grows; the policies provided or posted at the time of booking will apply.